12. What happens if I lose an item?

Don’t worry! These things happen. If you lose an item, just let us know by contacting us on admin@qookeee.com.

We do everything possible to help you trace your rental clothing from Qookeee by stamping each item with a ‘Q‘, usually on the care label.

If you do lose an item, we will charge you a replacement fee which will be no more than half the recommended retail price (RRP) of the item. All items in our Conscious wear collection has the RRP stated in the product information, and the most you will be charged is what you would have paid in a half price sale!