Returns and Refunds Policy

Returns

Returning your whole order after renting

  • Your order includes free delivery and one free return.
  • Return your items using the Qookeee box and pre addressed returns bag included with your order. Seal the bag and drop it off at your local Royal Mail Post Office.
  • Log in to your account, and click on Cancel, to cancel the subscription, at least 7 days before the renewal payment is due.

Returning part of an order after renting

  • Your order includes free delivery and one free return.
  • If you are returning part of an order after renting because you no longer need the items, you will be responsible for providing your own packaging and pay for the return of the items. A signed for delivery service must be used, such as Royal Mail, to ensure that the returned items are received.
  • Log in to your account, and click on the X beside the item you are returning to cancel it from your subscription, at least 7 days before the renewal payment is due.
  • Use the Qookeee box and pre addressed returns bag to return the remaining items when you no longer need them.

Returning a whole order you have received but do not want.

  • All items must be returned unworn, and unmarked in their original good condition and packaging (excluding paper wrapping if not reusable) within 5 days of receiving your order. All packaging must be sealed for return transit.
  • You will be responsible for paying for the return of the items. A signed for delivery service must be used, such as Royal Mail, to ensure that the returned items are received.
  • The pre addressed returns bag should not be used for the return.
  • Log in to your account, and click on Cancel, to cancel the subscription.

Returning a part order you have received but do not want.

  • All items must be returned unworn, and unmarked in their original good condition within 5 days of receiving your order.
  • You will be responsible for providing your own packaging and pay for the return of the items. A signed for delivery service must be used, such as Royal Mail, to ensure that the returned items are received.
  • Use the Qookeee box and pre addressed returns bag to return the remaining items when you no longer need them.
  • Log in to your account, and click on the X beside the item to cancel it from your subscription.

Refunds

  • You will be reimbursed the full amount of the monthly rental fee of the unwanted order or part order items, within 14 days of receiving your returned package.
  • If the pre addressed returns bag has been used to return an unwanted order or part order, the cost of freepost shipping will be deducted from your refund. (Note freepost shipping costs are higher than a Royal Mail signed for delivery).

Contact us at admin@qookeee.com for questions related to returns and refunds.