FAQs

Absolutely! Babies typically only wear one size of clothes for only a few months before they outgrow them, so renting makes complete sense and saves you money. In fact, you can save 70% over three months. When you no longer need the clothing just return to us and save money, waste and wardrobe space taken over with clothes you can no longer use!

Our entire stock is sourced from carefully selected brands, and made available for you to rent at a fraction of the retail price. We maintain the quality, professionally launder and refresh the clothing after each rental. We are passionate about making good quality, planet friendly clothing available to all.

We’ve kept the process simple.

Here’s how it works: Each item has a monthly rental cost. The Monthly subscription payment is the total amount of the monthly rent of the individual items selected. So, for example, if you choose a sleepsuit at £2 a month and a pramsuit at £5.50 a month, your subscription will be £7.50 a month.

1. Go to Rent babywear or All Clothes and browse the collection, Add to Cart and Checkout as you would a normal shop. The minimum checkout value is £5.
2. When you Checkout a Subscription is set up for your selection, made up of the total monthly rental cost of each item.
3. Delivery charges: Free delivery and one free return per order. You’re welcome to return any item from your subscription when you need to, but you will have to pay for the postage. If you return all your items from your subscription, the return is free using the original packaging and pre paid return address bag.
4. Your subscription will start when you place your order. The renewal payment will be on the same date as the checkout date on the following month.
5. Your subscription is completely under your control. You will never be tied in.
6. If you order more items, you start a new subscription.

Sometimes a gift voucher doesn’t feel like much and you want to give something tangible. Gifting a subscription is a lovely way to surprise someone or even just lend a hand with all the expense of having a baby! You have all the fun of choosing a unique subscription of baby clothes and they don’t have to pay a penny! When you select the item just tick the ‘This is a gift’ box, and enter your recipient’s email address.

When you go to check out simply complete the recipient’s details and we’ll deliver directly to them! You can even add a message that you’d like us to include in the ‘Order notes’ section, and we’ll include a handwritten note with your order.

The person you are gifting the subscription to; will be sent an email notification of the subscription contents, with all the baby clothes you have chosen for them, but the price of the items will not be listed. They will need to log in, so they can manage their subscription.

You’ll be responsible for paying for the subscription, and either of you can cancel it. When the subscription is cancelled the recipient must return the items to us within 5 working days.

No. You have complete control of your subscription, and you can end your subscription at any time by returning all items to us.

Go to My Account, you can find this at the top of each page

When you log in, go to My Subscriptions

Find the subscription you want to return. If you are cancelling your whole subscription order, simply click on Return Items.

Return the items within 5 days in the original packaging and pre paid return address bag.

As long as you click Return Items at least 2 days before your subscription renews, you will no longer be charged, otherwise your subscription may automatically renew for another month.

Each order has one free return. Go to My Account, you can find this at the top of each page

When you log in, go to My Subscriptions

Find the subscription you want to return. If you are cancelling your whole subscription order, simply click on Return Items, and return all items within 5 days.

Your order will have arrived in a Qookeee bag, remove your address label from the address window to reveal the pre paid Qookeee return address label. Remove the postage stamps from the top right of the bag.

Pop your whole order back in the Qookeee bag and seal securely using the tamper evident seal. Then drop it off at a Royal Mail post office. We recommend you ask for a certificate of posting, which is free.

As long as you click Return Items at least 2 days before your subscription renews, you will no longer be charged, otherwise your subscription may automatically renew for another month.

Our full returns and refund policy can be found here.

Yes! Your order includes free delivery and one free return, so you will need to pay the postage costs to return part of an order.

Just send the items you no longer need back to us, as a ‘signed for’ delivery, quoting your order number. As soon as we receive the clothes back we will amend your subscription so you won’t be charged for them when your subscription renews.

Please use the original packaging you received with your order, to return the remaining items when you no longer need them.

You can rent more babywear items at any time. Just log into My Account, Rent Babywear, browse and select more items, Add to Cart and Checkout. The minimum monthly subscription of £5 will apply each time you place an order.

Yes, we do pre orders. Select your items and add to cart, when you check out use coupon code RESERVE

Your card won’t be charged and we’ll keep your items for one month before despatching them. If you prefer your bundle to be sent on a specific date, just add a note at checkout in the ‘Order Notes’ section and let us know your preferred order delivery date, and we’ll do our best to send out your bundle as close as possible to your chosen date. If you’re pregnant, we recommend you receive your bundle at least two weeks before your due date so you’re prepared.

Payment will be taken from your card shortly before your order is due to be despatched. If you need any more information please contact us at info@qookeee.com

Absolutely, we aim to give you choice and flexibility. When you select your items of clothing, you can choose any size, so if you need different sizes for different clothes that’s perfectly fine.

We only deliver to the UK mainland, excluding Northern Ireland and offshore islands.

Your order will be packed in our specially designed Qookeee bag, and delivered direct to your door. We send all rental orders by Royal Mail, tracked service and you’ll receive updates from Royal Mail on the progress of your delivery. 

There are no damage fees, all we ask is that you use and care for the clothes as your own, and do your best to keep it in a good condition, so we can keep it in circulation longer.

We will always want the item returned, so we can assess the damage, and it would really help us, if you could include a note when you return the item highlighting where the damage is on the clothing.

Don’t worry! These things happen. If you lose an item, just let us know by contacting us at info@qookeee.com

We do everything possible to help you trace your rental clothing from Qookeee by stamping each item with a ‘Q‘, or ‘Qookeee‘ usually on the care label.

If you do lose an item, we will charge you a replacement fee which will be half the recommended retail price (RRP) of the item. All items in our standalone collection has the retail price stated in the product information, and the most you will be charged is what you would have paid in a half price sale!

We recommend you:

• Wash with similar colours
• Turn inside out and wash at 30 degrees
• Do not tumble dry
• Line dry in sunlight, if possible
• Avoid washing waterproof outerwear, if possible
• Do not iron prints

Most of all we want you to enjoy the clothes, so just use as you would if they were your own, and when you have finished with them, return them to us. You don’t need to clean your baby clothes before returning them to us. All clothes are professionally cleaned before being made available to another family.

Each item is 100% quality checked by us before being professionally cleaned.

When we receive the clothes back after cleaning we keep them sanitised and sealed ready to be sent out to the next customer. Our priority is that the items offered to you are in great condition, clean, hygienic and fit for purpose. Our clothes will be cleaner than ones you pick up off a rail in a shop.

We know that sometimes you can get attached to certain items and that’s not a problem, just email us at info@qookeee.com with your order details and item and let us know. We will always try and accommodate your request at a fair price.

Our goal is to close the loop by finding ways of using the clothes so they don’t end up in landfill. We will firstly try and be creative by upcycling, and who knows we may even be able to rent them again in a different form! If it isn’t possible to upcycle the clothing, we aim to send our 100% GOTS certified organic cotton clothes to a mill that can reuse the cotton fibre to remanufacture it into fabric. Another option is donating the clothing that we cannot upcycle or recycle.